Refund policy
Refund & Returns Policy
At The Gifting Store, we want you to love your purchase!
As we operate an online dropshipping store, we do not offer refunds or returns for change of mind.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us with your order number and photos of the item. We will arrange a refund, replacement or other appropriate remedy where required.
Personalised Products
Personalised and custom-made items cannot be returned for change of mind. Your rights under Australian Consumer Law still apply.
Shipping & Delivery
If your order is lost, missing or significantly delayed, please contact us so we can investigate and provide an appropriate resolution.
Returns
Please contact us before returning any products, as items may be shipped from different suppliers.
Contact Us
For any refund or return enquiries, please contact The Gifting Store through our website: